It's important to note that when I disconnect the MZ from my computer this Unknown USB Device is removed in the Windows Device Manager. I tried updating this driver with the Windows Device Manager but no luck. (Code 43)Ī request for the USB device descriptor failed. Windows has stopped this device because it has reported problems. Manufacturer: (Standard USB Host Controller) Opening the Properties Window, the following information is revealed:ĭevice type: Universal Serial Bus controllers Unknown USB Device (Device Descriptor request failed) In the Windows 10 Device manager, one of the USB Serial Bus Controllers has the yellow triangle! with the following information: I downloaded the Motorola Device Manager, installed and retried connecting only to have the same result. Trying to solve the problem on my desktop, I conducted a Google search for solutions. I received an error message that the device drivers did not install. I chose File Transfer and all worked well as was expected.Īs per your suggestion, I tried connecting the MZ to my laptop computer, an older Compaq Presario V6000 running Windows 7. What is strange is that the first time I connected the MZ to my desktop HP Win 10 computer, there appeared the now missing settings drop-down on the MZ. While my computer acknowledges that the MZ has connected by sounding beeps that one receives when connecting a new device, the MZ does not show up in the file explorer as a connected device.
My problem is that I cannot change the USB settings when I connect the Moto Z Play Droid (MZ) because there is not a USB connection settings drop-down on the MZ at all.
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